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Terms of Service

Effective date: May 2026  ·  Entertainment Technologists Inc.

Please read these Terms carefully before using Botverse. By creating an account, generating an API key, or making any call to the Botverse API, you agree to be bound by these Terms. If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1. The Service

Botverse is a cloud API platform operated by Entertainment Technologists Inc. ("ETI", "Botverse", "we", "us", "our"), a company incorporated in Arizona, USA. Botverse provides programmatic cloud services — including video transcoding, document conversion, image processing, and other file operations — via REST API and Model Context Protocol (MCP) tool interfaces (the "Services"). Services are designed to be consumed directly by software agents, scripts, and automated systems.

Access to the Services is provided on a prepaid wallet basis. The Services available, their pricing, and their technical specifications are described in the documentation at botverse.cloud/docs. ETI reserves the right to add, modify, or retire Services with reasonable notice.

Botverse may operate some Services in beta or limited-access phases. Beta Services may be less stable, may change materially, and are provided without the standard uptime commitments.

2. Account eligibility and human accountability

Every Botverse account must be held by a legally accountable human being or corporate entity. Bots, AI agents, and automated systems cannot create accounts. A real person is always responsible for everything done via API keys issued to an account — including every action taken by every bot those keys power.

Who may create an account. Botverse accounts may be created by: (a) individual human beings acting on their own behalf; or (b) employees, officers, or authorised representatives of a company, partnership, trust, or other legal entity acting on behalf of that entity. In either case, account creation requires email verification and two-factor authentication (2FA) enrollment — both of which are gates that confirm a human being is in the loop.

Age requirement. Individual account holders must be 18 years of age or older. Individuals under 18 may not create accounts.

Accurate information. You must provide accurate and complete information at registration and keep it up to date. We may verify your identity or your authority to bind a corporate entity at any time. Failure to complete a verification request may result in account suspension.

One responsible person per account. Each Botverse account has one designated responsible party — the individual or entity that created the account. That party is legally accountable for all activity under the account, including all API key issuances and all actions taken by any system or agent using those keys.

Corporate accounts. When a company creates a Botverse account, the company is the responsible entity. The individual who creates the account represents that they have the authority to bind the company to these Terms. The company is liable for all charges incurred and all actions taken by API keys issued to the account, regardless of which employee or system generated those API calls.

You cannot transfer accountability to a bot. "The bot did it" is not a defence under these Terms. If an automated system acting on an API key issued by your account causes harm, violates these Terms, or incurs charges, you — as the account holder — are responsible.

3. API keys and bot operations

Key issuance. After completing email verification, 2FA enrollment, and an initial wallet top-up, you may generate API keys through the dashboard. Keys are shown once at generation. We store only a hashed fingerprint — we cannot recover a key after its initial display. Store your keys securely.

Service scoping. Each API key can be scoped to one or more specific Services (e.g., transcoding only, or transcoding plus document conversion). Scoped keys cannot call Services outside their scope.

Your keys are your responsibility. You are responsible for all API calls made using your keys, whether made by you directly, by a system you deployed, by a third-party application you authorised, or by any other automated agent you gave a key to. Treat API keys with the same care as passwords.

Compromised keys. If you believe a key has been compromised or is being used without your authorisation, revoke it immediately from the dashboard and contact support@botverse.cloud. You remain responsible for any charges and actions that occurred before revocation.

Key limits. Each account may maintain up to 10 active API keys simultaneously. Sensitive key operations (creation, deletion, rotation) require 2FA re-confirmation regardless of session age.

4. Human control — your mandatory obligations

Botverse is built for bots. But bots operating without human guardrails create real liability. These obligations exist to ensure you maintain meaningful oversight of every automated system that uses your API keys.

As a Botverse account holder, you are required to:

Maintain a kill switch. You must be able to halt all bot activity under your account immediately by revoking API keys. Do not deploy production systems without a tested procedure for revoking keys within minutes. The dashboard provides one-click key revocation at any time.

Set spend caps. You must configure a monthly spend cap or auto-refill limit that prevents any bot using your keys from incurring unlimited charges without a human-set ceiling. The dashboard allows you to set a maximum monthly spend per account and maximum auto-refill amounts. Do not deploy production bots without these limits in place.

Monitor activity. You must review your account's API activity log regularly — at least monthly — to detect anomalous usage, unexpected job submissions, or calls that you did not authorise. The dashboard provides a full audit log of every API call made under your account. Botverse may alert you to unusual activity patterns by email, but such alerts do not replace your obligation to monitor.

Do not delegate account creation to bots. Bots may not create Botverse accounts, request API keys, or modify billing settings. Account management is a human-only function. Any attempt to automate account creation or key generation will result in immediate account termination.

Supervise your agents. You are responsible for reviewing, testing, and overseeing the behaviour of any AI agent or automated system you deploy with access to your Botverse API keys. Deploying an agent without adequate testing and monitoring is not a defence against Terms violations caused by that agent's behaviour.

Ensure authorisation for submitted content. Before any automated system submits a file to Botverse for processing, you must have the right to submit that content — including the necessary licences, permissions, and consents. You are responsible for ensuring your agents do not submit content you are not authorised to process.

5. Acceptable use

Botverse is designed for legitimate cloud processing by developers, businesses, and AI agents. Permitted uses include:

  • Video transcoding, format conversion, and codec processing for legal content
  • Document format conversion (e.g., Markdown to DOCX, HTML to PDF) for lawful business purposes
  • Image format conversion for files you own or have licence to process
  • Integration into automated workflows and AI agent pipelines for lawful business operations
  • Testing and development against the API using non-production content

All use must comply with applicable law, these Terms, and all policies referenced in them. You must not use Botverse in any jurisdiction where doing so would be unlawful.

6. Prohibited uses

Violations of this section may result in immediate account termination and may be reported to law enforcement where required.

Illegal and harmful content

  • Submit, process, or distribute child sexual abuse material (CSAM) or any content that sexualises minors, in any format
  • Process content that facilitates, promotes, or constitutes any illegal activity
  • Process content that violates any applicable copyright, trade secret, or other intellectual property right without authorisation
  • Submit content or operate in any way that violates US export control laws, including OFAC sanctions. Do not use Botverse from or on behalf of any person or entity in Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine

Platform abuse

  • Attempt to circumvent wallet balance requirements, spend caps, or rate limits
  • Create multiple accounts to evade per-account limits, suspensions, or these Terms
  • Submit fraudulent payment information or dispute legitimate charges in bad faith
  • Reverse engineer, probe, or attempt to extract the internal workings of any Botverse Service or infrastructure
  • Conduct denial-of-service attacks or submit malformed requests designed to destabilise the platform
  • Introduce malware, malicious code, or adversarially crafted media files designed to exploit processing infrastructure

Misuse of processing services

  • Use video or audio transcoding to remove, circumvent, or bypass any technical protection measure (TPM), digital rights management (DRM) system, or copy-protection mechanism on protected content
  • Process content in a way that would constitute circumvention of access controls under the US Digital Millennium Copyright Act (DMCA) or equivalent laws in other jurisdictions
  • Use document conversion or other Services to facilitate mass production of disinformation, deepfakes, or deceptive AI-generated content intended to mislead

Identity and security

  • Share API keys with parties outside your organisation without explicit authorisation from the account holder
  • Allow your API keys to be used by bots that are not under your direct supervision and control
  • Attempt to access another account holder's jobs, data, or API credentials

ETI reserves the right to determine, in its reasonable judgement, whether a use falls within this section. We use automated monitoring to detect unusual job patterns and content that may violate these Terms. Such monitoring is for platform safety and does not imply that ETI reviews all content submitted to the Services.

7. File processing and data handling

Botverse is a processing service, not a storage service. We do not retain your files after processing. Input files are deleted within 24 hours of upload; output files are deleted within 24 hours of becoming available for download. We do not index, analyse, or retain the content of files you submit beyond what is necessary to complete each job.

How file processing works. When you submit a job, your input file is uploaded to a temporary, isolated S3 bucket object under your account. The processing job runs on our infrastructure. The output file is written to a separate temporary object. Both the input and output objects are automatically deleted after 24 hours. You are responsible for downloading your output within that window.

Job metadata. We retain job metadata — job ID, job type, input and output format, file size in bytes, processing duration, timestamp, and billing deduction — for 90 days. This metadata does not include file contents and is used for billing verification, dispute resolution, and abuse detection.

Your content rights. By submitting a file for processing, you represent and warrant that: (a) you own the file or have the necessary rights and licences to submit it for the requested processing; (b) processing the file in the manner requested does not infringe any third party's intellectual property rights; and (c) the file content does not violate these Terms or applicable law.

No content review. ETI does not review the content of files submitted to the Services. We rely on you to comply with these Terms. However, we reserve the right to suspend or terminate accounts where there is credible evidence of prohibited content being submitted.

Malicious files. Do not submit files designed to exploit or compromise processing infrastructure. You are solely responsible for the content of files submitted by automated systems or agents operating under your API keys.

8. Wallet, billing, and auto-refill

Prepaid wallet model. Botverse operates on a prepaid wallet. You add funds to your wallet in USD; the platform deducts the per-operation cost of each completed job. Jobs are only executed when your wallet balance is sufficient. If your balance is insufficient, jobs are rejected with a 402 Insufficient balance response. Your balance never goes negative.

Minimum top-up. The minimum wallet top-up is USD $5.00 and applies to all manual top-ups. Top-up charges are real charges — not free credits.

Promotional credit. Botverse may grant promotional credit (for example, a one-time trial credit at account creation). Promotional credit is not purchased funds: it may only be spent on eligible platform operations, has no cash value, is non-refundable and non-withdrawable, may expire (trial credit expires 30 days after grant), and is limited to one grant per person and account. Botverse may withhold or revoke promotional credit where it reasonably suspects duplicate accounts or abuse.

Per-operation pricing. The cost per operation for each Service is published at botverse.cloud/pricing. Current rates include: video transcoding at $1.00/job; document conversion at $0.05/job; HEIC image conversion at $0.001/image. Rates are deducted at job completion, not at submission. A job that fails before producing output is not charged.

Balance expiry. Wallet balances do not expire and are not subject to inactivity fees.

Auto-refill. Account holders may opt in to automatic wallet refill. You set a threshold balance (e.g., "$5.00") and a refill amount (e.g., "$20.00"). When your balance falls below the threshold, Stripe charges your stored payment method for the refill amount. Auto-refill is off by default. You may also set a monthly spending cap — auto-refill will not execute if doing so would exceed your monthly cap.

No refunds on wallet balance. Wallet balances are not refundable except: (a) where required by applicable law; or (b) at ETI's sole discretion in the event of a documented platform error that caused incorrect billing. Top-up charges that result from disputed auto-refill triggers will be reviewed on a case-by-case basis.

Payment processing. All payments are processed by Stripe. We do not store card details on our servers. Your use of Stripe's payment services is also subject to Stripe's terms.

Billing disputes. If you believe a job was incorrectly charged, contact billing@botverse.cloud within 30 days of the charge with your job ID. We will review the job metadata and respond within 10 business days.

Taxes. Where required by applicable law, sales taxes, VAT, GST, or similar charges will be added to top-up amounts. You are responsible for all taxes applicable to your use of the Services.

9. Intellectual property

You retain rights to your content. ETI does not claim any ownership over files you submit or outputs you receive. Your content is yours. The limited licence you grant us by submitting content is solely to perform the requested processing job and is revoked when the job lifecycle ends and files are deleted.

Botverse platform. ETI owns all rights in the Botverse platform, API design, documentation, dashboard, brand assets, and all original software developed by ETI. Nothing in these Terms transfers any intellectual property rights from ETI to you, other than the limited right to use the Services as described here.

Feedback. If you provide ETI with suggestions, feature ideas, or feedback about the Services, you grant ETI a perpetual, worldwide, irrevocable, royalty-free licence to use that feedback without obligation to you.

10. Patent and codec notices

Botverse's video transcoding services use industry-standard video codecs. Some codecs are subject to third-party patent rights. This section discloses relevant patent licensing.

H.264 / AVC encoding. Botverse's H.264 encoding capability is provided under a patent licence from Via Licensing Alliance LLC (Via-LA), which administers the AVC/H.264 patent pool (formerly administered by MPEG-LA). This licence covers encoding and decoding operations performed on the Botverse platform. The Via-LA AVC licence does not extend to you, your applications, or your end users. If you encode H.264 video outside of Botverse (e.g., on your own infrastructure), you are responsible for obtaining any required H.264 licences from Via-LA independently.

H.265 / HEVC encoding. H.265 (HEVC) video encoding is subject to patent rights held by multiple parties across several independent licensing programmes, including Access Advance (formerly HEVC Advance), Via Licensing Alliance, and individual patent holders including InterDigital/Technicolor. If Botverse offers H.265 encoding, we endeavour to maintain licences with the relevant patent pools, but we cannot guarantee that all HEVC patent rights are covered. If H.265 encoding is critical to your workflow, we recommend evaluating royalty-free alternatives such as AV1 (Alliance for Open Media), which is available as a Botverse output format.

No downstream licence. Nothing in these Terms constitutes a licence to you to practice any patent claims in any codec standard. Patent licences for your own encoding operations outside the Botverse platform are your responsibility.

HEIC / HEIF image conversion. HEIC image format conversion may implicate HEVC codec patents as described above. ETI endeavours to maintain appropriate licences for this capability.

11. Open-source software

Botverse's Services incorporate open-source software. Key components and their licences are listed below. A full open-source notices page is maintained at botverse.cloud/legal/notices.

FFmpeg (LGPL v2.1+). This Service uses code from FFmpeg, licensed under the LGPLv2.1. Source code is available at ffmpeg.org/download.html. FFmpeg is used unmodified as a separate binary process; ETI does not distribute modified FFmpeg binaries.

LibreOffice (MPL 2.0 + LGPL 3). Document conversion services use LibreOffice in headless mode, under the Mozilla Public License 2.0 and GNU Lesser General Public License v3.

Pandoc (GPL v2+). Markdown-to-document conversion uses Pandoc, licensed under GPLv2+. Pandoc is invoked as a separate process; ETI does not distribute modified Pandoc binaries.

Chromium (BSD 3-Clause). HTML-to-PDF rendering uses a headless Chromium instance. Chromium is licensed under the BSD 3-Clause licence.

libheif (LGPL v3) / libvips (LGPL v2.1). Image conversion services use libheif (HEIC processing) and libvips (general image processing), both under LGPL licences.

Sharp (Apache 2.0). Additional image processing uses the Sharp Node.js library, licensed under Apache 2.0.

The inclusion of LGPL-licensed components in Botverse does not impose any obligations on you as an API caller. You are not distributing or linking against these libraries. ETI runs them server-side and provides you with a processed output.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BOTVERSE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

ETI SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ETI DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) PROCESSING RESULTS WILL MEET YOUR SPECIFICATIONS IN ALL CASES; (C) ANY ERRORS WILL BE CORRECTED; OR (D) THE SERVICES WILL BE COMPATIBLE WITH ALL FILE FORMATS, CODECS, OR AGENT PLATFORMS.

BETA SERVICES ARE PROVIDED WITH NO WARRANTIES WHATSOEVER. THEIR AVAILABILITY, BEHAVIOUR, AND PRICING MAY CHANGE AT ANY TIME WITHOUT NOTICE.

Some jurisdictions do not allow exclusion of implied warranties; the above exclusions apply to the fullest extent permitted in your jurisdiction.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ETI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Processing failures, output quality defects, or format incompatibilities
  • Data loss caused by the 24-hour automatic deletion of input or output files
  • Downtime, latency, or job failures caused by third-party infrastructure (AWS, Stripe, Supabase, Vercel)
  • Any action taken by an automated system or AI agent operating under your API keys
  • Any third-party claim arising from content you submitted for processing
  • Any patent, copyright, or other intellectual property claim arising from content you submitted

Where liability cannot be excluded, ETI's total cumulative liability for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the amounts you paid to ETI in the 3 months preceding the event giving rise to the claim, or (b) USD $100.

These limitations apply regardless of the legal theory under which a claim is brought and even if ETI has been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless ETI and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of Botverse in violation of these Terms
  • Any content you submit for processing, including any intellectual property infringement claims
  • Any action taken by any automated system or AI agent operating under your API keys
  • Your violation of any applicable law, regulation, or third-party right
  • Your failure to obtain required intellectual property licences for content you submit
  • Any breach of the human control obligations in Section 4
  • Your failure to revoke a compromised or misused API key in a timely manner

15. Suspension and termination

Voluntary closure. You may close your account at any time from the dashboard. On closure, your remaining wallet balance is forfeited unless ETI elects to refund it at its discretion. All API keys are immediately revoked and all pending jobs are cancelled without charge.

ETI's right to suspend or terminate. ETI reserves the right to suspend, restrict, or permanently terminate any account at any time, with or without prior notice, if ETI determines in its reasonable judgement that: (a) the account or any API key is being used in violation of these Terms; (b) the account poses a risk to platform security or stability; (c) the account holder has provided false or misleading information; (d) the account has a zero or negative wallet balance; (e) we are required to act by law; or (f) continued operation of the account creates legal, regulatory, or reputational risk for ETI.

Immediate termination without notice. The following violations result in immediate termination without warning: submission of CSAM or content that sexualises minors; deliberate attacks on Botverse infrastructure; use of the platform to circumvent DRM or TPM systems; submission of content that violates OFAC sanctions; or any activity that constitutes a criminal offence under applicable law.

Effect of termination. On termination, all API keys are revoked immediately, all pending jobs are cancelled, and your dashboard access is removed. Job metadata is retained for the standard 90-day period for audit purposes. Wallet balances are forfeited on termination for cause. On voluntary closure or termination without cause, ETI will return any remaining wallet balance to your payment method within 30 days, subject to a minimum refund threshold of $1.00.

16. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict of law provisions.

Informal resolution first. If you have a dispute, contact legal@botverse.cloud. We will try to resolve it within 30 days.

Binding individual arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, in Maricopa County, Arizona, or remotely by mutual agreement. The arbitrator's award is final and binding. This arbitration clause does not apply where prohibited by applicable law.

Class action waiver. To the fullest extent permitted by law, all claims must be brought on an individual basis. No class actions, class-wide arbitrations, or representative actions.

EU/UK businesses. If you are a business in the European Economic Area or United Kingdom, nothing in these Terms prevents you from bringing a claim in the courts of your country of establishment under applicable law. Arizona choice of law applies to the extent it does not conflict with mandatory EU or UK law applicable to your situation.

17. Changes to these Terms

ETI may update these Terms at any time. For material changes — those that meaningfully affect your rights or obligations — we will notify you by email at least 14 days before the changes take effect. Minor corrections and clarifications may be made without advance notice.

Your continued use of Botverse after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree, you may close your account before the changes take effect.

The current effective version of these Terms is always available at botverse.cloud/legal/terms.

18. Contact

Entertainment Technologists Inc.
Sedona, Arizona, USA
General: support@botverse.cloud
Legal: legal@botverse.cloud
Billing: billing@botverse.cloud
botverse.cloud